We are recruiting a part-time, office based moderator to work on a high profile clients’ properties starting mid-March!

The role of a moderator is to check user-created content on websites, forums and social media profiles belonging to Tempero’s client, editing or removing any content deemed offensive, illegal or otherwise unacceptable in accordance with the moderation guidelines. Localisation and feedback/reporting on user comments and behaviour may also be required on some projects according to client needs.

Key Responsibilities Include:

1. Working with a team of moderators to ensure user-generated content e.g. comments, photos and videos that are uploaded to our client social network pages and online communities agree with Terms of Use and Community Guidelines; removing inappropriate content and managing problem users.
2. Encouraging discussion within our online communities and responding to user questions, concerns and feedback, according to client guidelines and requirements.
3. Localising key announcements, status updates, user guides and official community responses.
4. Assisting with the production of regular client reports on community activity statistics, key issues, feedback, trends and insights.
5. Ad hoc escalation of urgent issues, customer service or technical questions, and moderation policy queries.

The successful candidate will be self motivated and ideally used to working within social media, have an excellent command of English, including text language and slang/colloquialism. A confident user of social networks with a good understanding of online user habits and idiosyncrasies coupled with a high level of computer literacy. Possess the ability to learn new skills and apply them effectively with an active interest in commercial and current affairs. The client works within a sensitive area and therefore we require candidates to be able to demonstrate & employ extreme discretion and diplomacy.

Moderation experience is not a pre-requisite and training will be provided but candidates should be aware that computer literacy, attention to detail and language skills will all be tested.

Is this you? Then apply by sending us your CV and cover letter to careers@tempero.co.uk with the subject header ‘Moderator – Office Based’.

We are recruiting a part-time, from home moderator to work on a high profile clients’ Turkish properties starting mid-March!

The role of a moderator is to check user-created content on websites, forums and social media profiles belonging to Tempero’s client(s), editing or removing any content deemed offensive, illegal or otherwise unacceptable in accordance with the moderation guidelines. Localisation and feedback/reporting on user comments and behaviour may also be required on some projects according to client needs.

Key Responsibilities Include:

1. Working with a team of moderators to ensure user-generated content e.g. comments, photos and videos that are uploaded to our client social network pages and online communities agree with Terms of Use and Community Guidelines; removing inappropriate content and managing problem users.
2. Encouraging discussion within our online communities and responding to user questions, concerns and feedback, according to client guidelines and requirements.
3. Localising key announcements, status updates, user guides and official community responses.
4. Assisting with the production of regular client reports on community activity statistics, key issues, feedback, trends and insights.
5. Ad hoc escalation of urgent issues, customer service or technical questions, and moderation policy queries.

The successful candidate will be self motivated and ideally used to working on a remote basis, have an excellent command of Turkish, including text language and slang/colloquialisms, as well as being fluent in both written and spoken English. A confident user of social networks with a good understanding of online user habits and idiosyncrasies coupled with a high level of computer literacy. Possess the ability to learn new skills and apply them effectively with an active interest in commercial and current affairs.

Moderation experience is not a pre-requisite and training will be provided but candidates should be aware that computer literacy, attention to detail and language skills will all be tested.

Is this you? Then apply by sending us your CV and cover letter to careers@tempero.co.uk with the subject header ‘Moderator – Turkish’.

We are recruiting a part-time, from home moderator to work on a high profile clients’ Spanish properties starting mid-March!

The role of a moderator is to check user-created content on websites, forums and social media profiles belonging to Tempero’s client(s), editing or removing any content deemed offensive, illegal or otherwise unacceptable in accordance with the moderation guidelines. Localisation and feedback/reporting on user comments and behaviour may also be required on some projects according to client needs.

Key Responsibilities Include:

1. Working with a team of moderators to ensure user-generated content e.g. comments, photos and videos that are uploaded to our client social network pages and online communities agree with Terms of Use and Community Guidelines; removing inappropriate content and managing problem users.
2. Encouraging discussion within our online communities and responding to user questions, concerns and feedback, according to client guidelines and requirements.
3. Localising key announcements, status updates, user guides and official community responses.
4. Assisting with the production of regular client reports on community activity statistics, key issues, feedback, trends and insights.
5. Ad hoc escalation of urgent issues, customer service or technical questions, and moderation policy queries.

The successful candidate will be self motivated and ideally used to working on a remote basis, have an excellent command of Spanish, including text language and slang/colloquialisms, as well as being fluent in both written and spoken English. A confident user of social networks with a good understanding of online user habits and idiosyncrasies coupled with a high level of computer literacy. Possess the ability to learn new skills and apply them effectively with an active interest in commercial and current affairs.

Moderation experience is not a pre-requisite and training will be provided but candidates should be aware that computer literacy, attention to detail and language skills will all be tested.

Is this you? Then apply by sending us your CV and cover letter to
careers@tempero.co.uk with the subject header ‘Moderator – Spanish’.

We are recruiting a part-time, from home moderator to work on a high profile clients’ French properties starting mid-March!

The role of a moderator is to check user-created content on websites, forums and social media profiles belonging to Tempero’s client(s), editing or removing any content deemed offensive, illegal or otherwise unacceptable in accordance with the moderation guidelines. Localisation and feedback/reporting on user comments and behaviour may also be required on some projects according to client needs.

Key Responsibilities Include:

1. Working with a team of moderators to ensure user-generated content e.g. comments, photos and videos that are uploaded to our client social network pages and online communities agree with Terms of Use and Community Guidelines; removing inappropriate content and managing problem users.
2. Encouraging discussion within our online communities and responding to user questions, concerns and feedback, according to client guidelines and requirements.
3. Localising key announcements, status updates, user guides and official community responses.
4. Assisting with the production of regular client reports on community activity statistics, key issues, feedback, trends and insights.
5. Ad hoc escalation of urgent issues, customer service or technical questions, and moderation policy queries.

The successful candidate will be self motivated and ideally used to working on a remote basis, have an excellent command of French, including text language and slang/colloquialisms, as well as being fluent in both written and spoken English. A confident user of social networks with a good understanding of online user habits and idiosyncrasies coupled with a high level of computer literacy. Possess the ability to learn new skills and apply them effectively with an active interest in commercial and current affairs.

Moderation experience is not a pre-requisite and training will be provided but candidates should be aware that computer literacy, attention to detail and language skills will all be tested.

Is this you? Then apply by sending us your CV and cover letter to careers@tempero.co.uk with the subject header ‘Moderator – French’.

We are recruiting a part-time, from home moderator to work on a high profile clients’ Italian properties starting mid-March!

The role of a moderator is to check user-created content on websites, forums and social media profiles belonging to Tempero’s client(s), editing or removing any content deemed offensive, illegal or otherwise unacceptable in accordance with the moderation guidelines. Localisation and feedback/reporting on user comments and behaviour may also be required on some projects according to client needs.

Key Responsibilities Include:

1. Working with a team of moderators to ensure user-generated content e.g. comments, photos and videos that are uploaded to our client social network pages and online communities agree with Terms of Use and Community Guidelines; removing inappropriate content and managing problem users.
2. Encouraging discussion within our online communities and responding to user questions, concerns and feedback, according to client guidelines and requirements.
3. Localising key announcements, status updates, user guides and official community responses.
4. Assisting with the production of regular client reports on community activity statistics, key issues, feedback, trends and insights.
5. Ad hoc escalation of urgent issues, customer service or technical questions, and moderation policy queries.

The successful candidate will be self motivated and ideally used to working on a remote basis, have an excellent command of Italian, including text language and slang/colloquialisms, as well as being fluent in both written and spoken English. A confident user of social networks with a good understanding of online user habits and idiosyncrasies coupled with a high level of computer literacy. Possess the ability to learn new skills and apply them effectively with an active interest in commercial and current affairs.

Moderation experience is not a pre-requisite and training will be provided but candidates should be aware that computer literacy, attention to detail and language skills will all be tested.

Is this you? Then apply by sending us your CV and cover letter to careers@tempero.co.uk with the subject header ‘Moderator – Italian’.

We are recruiting a part-time, from home moderator to work on a high profile clients’ Dutch properties starting mid-March!

The role of a moderator is to check user-created content on websites, forums and social media profiles belonging to Tempero’s client(s), editing or removing any content deemed offensive, illegal or otherwise unacceptable in accordance with the moderation guidelines. Localisation and feedback/reporting on user comments and behaviour may also be required on some projects according to client needs.

Key Responsibilities Include:

1. Working with a team of moderators to ensure user-generated content e.g. comments, photos and videos that are uploaded to our client social network pages and online communities agree with Terms of Use and Community Guidelines; removing inappropriate content and managing problem users.
2. Encouraging discussion within our online communities and responding to user questions, concerns and feedback, according to client guidelines and requirements.
3. Localising key announcements, status updates, user guides and official community responses.
4. Assisting with the production of regular client reports on community activity statistics, key issues, feedback, trends and insights.
5. Ad hoc escalation of urgent issues, customer service or technical questions, and moderation policy queries.

The successful candidate will be self motivated and ideally used to working on a remote basis, have an excellent command of Dutch, including text language and slang/colloquialisms, as well as being fluent in both written and spoken English. A confident user of social networks with a good understanding of online user habits and idiosyncrasies coupled with a high level of computer literacy. Possess the ability to learn new skills and apply them effectively with an active interest in commercial and current affairs.

Moderation experience is not a pre-requisite and training will be provided but candidates should be aware that computer literacy, attention to detail and language skills will all be tested.

Is this you? Then apply by sending us your CV and cover letter to careers@tempero.co.uk with the subject header ‘Moderator – Dutch’.

We are recruiting a part-time, from home moderator to work on a high profile clients’ Arabic properties starting mid-March!

The role of a moderator is to check user-created content on websites, forums and social media profiles belonging to Tempero’s client(s), editing or removing any content deemed offensive, illegal or otherwise unacceptable in accordance with the moderation guidelines. Localisation and feedback/reporting on user comments and behaviour may also be required on some projects according to client needs.

Key Responsibilities Include:

1. Working with a team of moderators to ensure user-generated content e.g. comments, photos and videos that are uploaded to our client social network pages and online communities agree with Terms of Use and Community Guidelines; removing inappropriate content and managing problem users.
2. Encouraging discussion within our online communities and responding to user questions, concerns and feedback, according to client guidelines and requirements.
3. Localising key announcements, status updates, user guides and official community responses.
4. Assisting with the production of regular client reports on community activity statistics, key issues, feedback, trends and insights.
5. Ad hoc escalation of urgent issues, customer service or technical questions, and moderation policy queries.

The successful candidate will be self motivated and ideally used to working on a remote basis, have an excellent command of Arabic, including text language and slang/colloquialisms, as well as being fluent in both written and spoken English. A confident user of social networks with a good understanding of online user habits and idiosyncrasies coupled with a high level of computer literacy. Possess the ability to learn new skills and apply them effectively with an active interest in commercial and current affairs.

Moderation experience is not a pre-requisite and training will be provided but candidates should be aware that computer literacy, attention to detail and language skills will all be tested.

Is this you? Then apply by sending us your CV and cover letter to careers@tempero.co.uk with the subject header ‘Moderator – Arabic’.

Our CEO, Dom Sparkes hosted a morning and afternoon event each day (he’s now resting with a view to getting his voice back!), rotating the following workshops, ‘Integrating Moderation, Insight and Engagement’, ‘Creating a Social Media Management Plan’ and ‘Brand Protection on Social Networks’. Attendees came from far and wide, from an array of industries, with very different perspectives on social media; something which made for intesting debate and discussion throughout.

Ally Branley, Community and Social Media Manager at Channel 4, co-hosted our Monday session, ‘Creating a Social Media Management Plan’  to a packed room, and provided some great tips about time management and measurement in the planning stages of social media strategies. Our two ‘Brand Protection on Social Networks’ workshops were co-hosted by Timothy Pinto, who provided some excellent insight into legal issues concerning social media.

Our week ended on a high with a full house for our Thursday afternoon keynote session, ‘How to Cultivate Your Brand’s Super-Users’. Sony’s European Consumer Marketing Manager, Nico Henderijckx shared some invaluable tips on how Sony manages their group of super-users; keeping them happy, motivated, inspired, and ultimately ensuring they provide a great service for the other forum users.

We also had the pleasure of hosting Michelle and Makayla from CREATE Jobs this week, who attended each of our workshops and keynote session, as well as providing some much needed help throughout. We hope they enjoyed their work experience and go on to pursue successful careers in the creative industry.

We’ve published slides from all of our three workshops; Integrating Insight, Engagement & Moderation, Brand Protection on Social Networks & Creating a Social Media Management Plan, plus Nico’s Super User presentation. We’ll be updating these shortly with our handy Content Plan Templates that some of you may have seen if you attended our workshops.

And finally, on that note, if you attended (and enjoyed!) an event at Exmouth House Social during Social Media Week London, you have the chance to vote for us in the Social Media Week Awards 2012. Go on, don’t be shy.

Sometimes, when speaking to companies about Social Media, I am mortified to hear “We can’t get on any social networks at work, everything’s blocked”.

Far from being an isolated dilemma, figures put the blocking of Social Media sites anywhere from a third of companies doing this to as high as 72% worldwide.

There can only be two possible reasons for a company to take this step. The first, is concerns about productivity (more about that later) but the second would be fear; fear that someone will put the company reputation at risk, fear that social technologies post a security risk, fear that staff simply won’t work hard enough if they can spend all day on Facebook.

The Persian poet Hafez wrote “Fear is the cheapest room in the house. I would like to see you living in better conditions.”

Employers must get over their concerns about allowing Social Media usage at work to create better conditions for the business itself in today’s world and to respect the employees who make the company what it is.

Why blocking Social Media at work is stupid

I frequently mention at speaking or training engagements that I think blocking Social Media at work is a huge mistake and once a small business owner compained to me “Aw, but you don’t know what it’s like running a business and having people to manage” – I’ve done both, so yeah I sympathise.

However, I also read and nowadays there is a wealth of knowledge proving attempts to over manage employee time usage actually leads to less productivity with plenty of real world examples and practical advice on how to create a productive working environment.

It has absolutely nothing to do with employees using social media at work.

Using Social Media at work does not cause productivity issues. Productivity issues cause productivity issues. Let’s not forget either – as long as people have IM, email, even their mobile phones, there’s nothing stopping them from doing ‘time wasting stuff’ on company time.

A right to access media

Which brings me to my next belief: We have, in the UK, a basic human right to access media. When workers enter their workplaces they’re not asked to switch off their phones and throw their copies of Metro in the bin on the way through the door.

More and more people are finding and sharing news via social networking sites. The nature of social networking is bigger than just looking at pictures of friends from Saturday night, it’s how we find out what’s going on in the world. Social media host a wide range of media, from personal to professional and everything in between. No employer can or should moderate that.

Businesses need to open their doors to Social Media

My final thought is that irrespective of the role of Social Media to staff it’s relevance is increasing for business. It seems incredibly short-sighted to handicap your workforce by limiting their access to Social Media and minimise their skills set in using social for future business.

The marketing executive and customer service personnel able to sit casually on Twitter today will have key insights in to how to plan next year’s Twitter strategy when [not if] you integrate social in to the business.

How to allow Social Media in the workplace

I can only offer two bit of advice if you choose to join the rest of us in socially open workplaces:

1. Set expectations for usage: Have a clear Social Media policy and ensure staff know what will and won’t be tolerated within the business. They don’t want to breach policy and get in to trouble any more than employers want them to find trouble in the first place
2. Experiment & Review: Allow people to try a few things (again, within guidelines) and then regularly ask for feedback and shared learnings on best practice. This may be the points at which you find someone in your Sales team is closing business from LinkedIn, or that Customer Service reps are resolving issues faster and more efficiently online

Recommended Reading:

• What Air NZ can teach you about your Facebook policy
• Social Media Policy: 10 point checklist

Client: Sony Europe

Service provided: Insights

The challenge:

• Sony Europe forums receive more than 250,000 unique visitors per month and there are 5,000 active participants in a given month, requiring not only moderation but monitoring of the growth in key issues for consumers.
• Sony was unsure if the issues being raised within its forums reflected those of the larger Web and wanted to harmonise social data and its own forums data to prioritise its decisions.

The approach:

• In addition to moderation, Tempero moderators log any discussions around a set of ‘hot topics’, which are updated as specific issues wax and wane in importance. Tempero moderators also flag any fast-breaking topics to notify Sony of potential major issues.
• Tempero deliveres a fortnightly report on the key topics, which includes six product categories across the Sony range (eg Reader, Tablet) and various topic categories (eg Product Feedback, Troubleshooting)..
• Tempero monitor Sony’s One Destination Website (ODW) forums to understand the following:
  • What are the key topics consumers are discussing?
  • Who are the key voices driving conversations within the forums?
  • What are the recurring issues for Sony consumers?
  • In which areas of Sony forums are conversations taking place?
  • How are consumers using the forums? (eg troubleshooting help, pre-purchase decision assistance, communicating dissatisfaction with Sony, etc)

The result:

• Key voices within Sony forums are being reviewed for potential recruits as Super Users for the forums in 2012.
• The reports are now shared with more than 500 personnel and have raised awareness about ongoing consumer issues.
• Sony can now track the increase/decrease of particular issues on a fortnightly basis, with crises, planned events and product launches now being reported on thanks to data from the Sony forums and the larger Web.

Key lessons learned:

1. Integrating any owned-media data (forums, Twitter) with buzz not only delivers better strategic recommendations, but naturally demands that more departments are involved.
2. A focus on social means that the customer remains a key priority.